We can read your songs, rota and team list to answer a support question. The support view can't change anything, and every time we look is recorded.
When you raise a support ticket, the Unison team can open a read-only view of your church — the same songs, services and rota you see. It is how a question gets answered without asking you to send screenshots of your Sunday morning.
The support view only reads. It can't add, change or delete anything, and the app refuses to save changes while it is open. We only change a church's records if the church asks us to, or the law requires it. If something needs changing, we tell you how to do it yourself, or you can ask us to do it for you.
Every session is recorded — who looked, which church, and when. It's kept in the audit log.
What we can see: your songs and chord charts, your services and set lists, your rota and cover requests, and your team list with names and email addresses.
What we can't see: anyone's password, anyone's personal keys or private tabs, and personal notes. Those are nobody's business but the person's.
If your church would rather we never did this, tell us and we'll answer your tickets without it. It usually means slower answers and more questions back.